There was a great cross section of attendees who were looking for insights into game changers from not only a leadership perspective but from other service management functions which directly tie into driving continual service improvement initiatives. Personally I was able to connect with people who were experiencing similar operational challenges as well as where they had insights into areas of improvement which I may have not even considered. Having events like these are important but ensuring that there is some value add is paramount especially in these economic times where events and training expenditures are tightly scrutinized by organizations.
To me the networking is crucial to getting better at how we, as a service management community, are able to provide superior service delivery which can be accomplished through knowledge sharing amongst our peers.
Feel free to connect with me