This week at the Pink Service management conference I have
heard a similar sentiment around being a strategic partner with your clients
rather than being someone who helps them get on their feet and moves on to the
next piece of work.
What needs to be done is to leave the client, and in
reality your customer, better than they were before you got there. Also you
need to make sure that they are set up for long lasting success. Look at it in
these terms; you can teach your child to ride a two wheeler for the first time,
they will fall a couple of times but once you have shown them you don’t just
walk away. You teach them how to protect themselves by wearing a helmet, the
rules of the road and that you have to “watch out for the other guys on the
The same should be said for when you are helping your
client achieve success through a service management implementation. Make sure
they protect their assets though security, all of the policies and practices
are governed and how that is done and managed and that they need to keep their
eyes on the competition.
This is a short post, I know, but hey I’m in Vegas at
Pink15, give me a break.
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Labels: #Pink15, CSI, ITIL, ITSM, Service Management