Recently I was able to connect with Jaemes McArthur,
Director Business Development, and Ariel Gesto, Founder and Chief Evangelist of
InvGate
Tell me
about your service management journey which got you to InvGate
Ariel Gesto, founder of InvGate, envisioned a world where
mid-sized organizations could “get ahead of their competitors by using cutting
edge IT management tools that incorporated the latest consumer User Experience
with the power of Enterprise solutions.”
Having an entrepreneurial spirit, Ariel realized that there
was a need for a service desk application that was simple to use but also powerful
in its capabilities, so in 2008 founded InvGate, whose head office resides in
Buenos Aries.
Since that time InvGate has grown steadily though-out the
South and Central American region and developed a dominant presence. Expanding
into the USA and Europe in 2013, InvGate was selected to join Endeavor, a
development network for high impact
entrepreneurs, which acted as a spring board for continued growth
internationally. Currently InvGate has more than 500 clients spread throughout
South and Central America, the USA, Europe, South Africa and Australia. Key
clients include Nike, Toyota, NEC, PWC, GE, Fresenius, Metlife and Manpower.
Tell me
a bit about the application itself
InvGate currently offer two solutions, InvGate Service Desk
and InvGate Asset Management which are closely integrated to create a powerful
IT Service Management solution.
InvGate Assets Management:
InvGate Assets is an all-in-one IT Asset Management tool
that allows IT teams to audit, configure, and control all devices connected to
a their network in a remote and centralized way.
InvGate Service Desk:
InvGate Service Desk is a web-based ITIL ready solution
with an unprecedented user experience. Offering Incident, Problem, Change,
Asset & Knowledge processes, Service Desk provides unmatched collaboration
between users, powerful automation and smart ticket management.
Key features include 100% code-free configuration,
drag-and-drop graphical workflow builder, business analytics reporting and
custom dashboards to name a few.
Is
there a prime client space?
InvGate’s solutions have been particularly successful in
the Retail, Education and Technology verticals. In the ITAM and SAM market they
have a similar distribution, but also are focused in Financial Services,
Insurance and Manufacturing.
What is
the differentiator for this product vs. its competitors?
Beyond merely the application itself, some differentiators
they identified included:
- A modern and intuitive user experience that promotes rapid adoption and efficiency in day-to-day activities
- Enabling the ability to collaborate by leveraging social media outlets where it applies to drive teamwork
- Ease of use is amplified by making configuration simple, not only in the implementation but in production too
What’s
in the works for InvGate in the next year?
InvGate’s new Business Intelligence solution will be
strongly orientated towards viewing IT infrastructure in the context of
Business Services, employing advanced automation to drastically cut
implementation and maintenance workload. In keeping with the philosophy of simplification,
the goal is to provide easy access to the relevant and actionable information
IT departments need to minimize risk, control change and generate greater value
for the business.
To connect with InvGate you can reach them on the following
social media platforms:
Twitter @invgate
Thanks again to Ariel, Jaemes and InvGate for affording me
the time to connect!
Do you have an ITSM application, would you like to be
reviewed?
Reach out to me via Twitter LinkedIn or by email
Labels: asset management, Invgate, ITIL, ITSM, Service Management
