Recently I was able to connect with Michael Curran,
Director Business Development at BOSS
about the service management journey for BOSS
BOSS (Business Oriented
Software Solutions, Inc.) is a global infrastructure management firm specializing
in Service Desk, IT Lifecycle Management, comprehensive Asset Management, IT
Best Practices and Software Solutions.
Based in Atlanta Georgia,
BOSS began as a group of consultants on the 1990’s who had a client which was
looking to perform an asset audit. It was here that they built out the
capability in an application which started as an asset management tool and grew
into the service management tool that it has become today.
a bit about the application itself
BOSS Support Central is the suite which has Service Desk,
Asset Management and Computer Management modules. While the majority of
customers install this suite there is an ability to implement single modules
based on customer needs.
there a prime client space?
The large majority of BOSS’ clients are in the United
States and Canada with 50% of them in local state or government operations.
Aside from this majority many of their other clients are also highly regulated
companies in the health care and public sector.
the differentiator for this product vs. its competitors?
One of the key differences from its competitors is the
licensing model it leverages. In addition to its subscription and perpetual
licensing scheme, there is also the ability to have unlimited and unrestricted
licenses as it applies to both users as well as assets in the system. This
functionality is particularly important to organizations who are looking at
growth, not only from IT but as well as extending the service management
capability to the rest of the enterprise.
in the works for InvGate in the next year?
While many of the current customers have BOSS on premise,
they will be looking to offer a SaaS solution in Q1 of 2016. In addition to
always looking to improve on current capability they are also in the final
testing phase of a OS deployment and imaging capability
To connect with BOSS you can reach them on the following
social media platforms:
Thanks again to Michael and BOSS for affording me the time
Do you have an ITSM application, would you like to be
Labels: Boss, ITIL, ITSM, Service Management