Recently I was able to connect with Martin Grobisen, Product Marketing Manager of SunView Software.
Tell
me about your service management journey for SunView
Software
As Martin
Grobisen outlined, this was a cyclical path. Based in Tampa Florida, the
company began as a group of Citrix employees who were initially looking at
the change management process. As a result of this investigative look ‘Change Gear Service Desk
Platform’ was developed. More recently Sun View has started to take a more enterprise look at what is possible and where they could help beyond the initial scope of IT with lines of
business. A great example of this is the onboarding process. Despite IT’s
typical view that we need to provision computers, phones and peripherals this
process has many other components such as HR (hiring) Finance (accounting)
Facilities (office space). To complete this circle the company then sees the
big picture and the focus comes back to change.
Tell
me a bit about the application itself
Sunview prides itself on how it leads the industry in
change management. They find that particularly now in times when terms like
agile and devops are readily used we, as organizations, need to position
ourselves to facilitate that ability to govern changes and prepare to be scallable not only to business needs but to be able to meet regulatory requirements.
Is
there a prime client space?
While the verticals that leverage SunView software
are diverse, they have been particularly successful in the mid-market
enterprise but since application has such a highly regarded change management
component many highly regulated businesses including finance, energy and health
care gravitate to this application.
What
is the differentiator for this product vs. its competitors?
One of many features of note is that the dashboards are incredibly
visual. With all people in mind the ability to view data and make good sense
and ultimately decisions is simplified by easy to read dashboards.
Another important feature, particularly to growing companies
is the scalability of the application itself. Teams are able to leverage more
process and functionality as it makes sense to their operational need.
The underlying theme is that this application is also
very simple to use in both an operational capacity as well as an ability to
configure leveraging the single platform model.
What’s
in the works for SunView in the next year?
Looking forward to the next year SunView is working on
furthering capabilities as it pertains to change and devops. More exciting
changes are coming up so stayed tuned
To connect with SunView
Software you can see them at Gartner I&O Summit in June, TIG in
Australia in August and at Fusion15 this fall. You can also connect with them
on the following social media platforms:
Thanks again to Martin Grobisen and SunView Software
for affording me the time to connect!
Do you have an ITSM application, would you like to be
reviewed?
Labels: Change Management, ITIL, ITSM, Service Management, sunview
