Week after week the Change Manager in your organization hears all the excuses for why details may be lacking in your change records. Here is a lighthearted look at a few of my favorites, why we continue to see them and the remedies for what ails them
Need a longer rope? – Avoiding Service Management Pitfalls
At some point a need has been identified to implement or review some component of service management within your organization. I will take you on a journey outlining areas where I had some challenges, how I overcame them and what I learned from the experiences
TFT Winter 2014 - What the Hell is IT Doing?
It's Monday and you are on the elevator with some key figures in the business. Initially there is uncomfortable silence which is backed by a Muzak version of AC/DC's TNT. About half way up one of them says to the other "I have been having challenges with one of our core applications; it just doesn't deliver like IT said it would". The other replies "I know right, what the Hell does IT do?"
I am always looking to present these or other topics. Feel free to contact me