I am currently an IT Service Management consultant in Calgary. My background as a practitioner in various streams of Service Management inspired me to write about my musings in this blog – Service Management Journey. I strongly believe that no matter what framework is leveraged the end goal is to align with business outcomes for an excellent customer experience.

Having travelled to various countries and working in different career streams, (IT Service Management being my 3rd) I feel I have begun to better appreciate the need to leverage as many experiences as possible to attain end goals.

I enjoy learning, whether through formal training, research or even when it comes from a would be mistake. I believe that a big part of learning is the responsibility to share what was learned with others.


You can connect with me at the following sites:





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