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Monday, 6 February 2017

What Happened? Performing Service Management Reviews

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Whether you are looking to review implementations, Incidents or some other activity, a review allows you to go back and see where you are...
2 comments:
Monday, 16 January 2017

My Take on New Year's Strategy

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New Year’s resolutions are an almost required part of transitioning into a new year. It’s a time when we let ourselves start fresh, but wh...
1 comment:
Tuesday, 10 January 2017

Another Example of why Being Reasonable Rules

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A few months back as I was poking around on social media I saw that a colleague of mine received a promotion at the organization she was ...
1 comment:
Tuesday, 1 November 2016

Make the most of a conference experience without one

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Another service management conference is underway (Fusion16) and unfortunately some of us are not able to attend for one reason or another....
1 comment:

Make the most of a conference experience without one

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Another service management conference is underway (Fusion16) and unfortunately some of us are not able to attend for one reason or another....
Tuesday, 19 July 2016

Membership – Should I Stay or Should I Go

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Oddly enough hot on the heels of the brexit vote I received an email reminder for renewal for a professional membership. If membership has ...
Thursday, 9 June 2016

My PINKNorth16 Experience

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This past week I had the opportunity to speak at a PINKNorth16 in Toronto. While I have attended a few Pink events in the past, this w...